Dagraphix

UX/UI Case Study

Simpler Search and Intranet Navigation

PBS Staff Intranet

The Public Broadcasting Service (PBS) is an American public broadcaster non-profit organization and government-funded educational television programming distributor to public television stations in the United States.

As a medium of improving the organization's employee engagement and collaboration with each other and member stations, they relaunched the digital web communications application as the new MyPBS Digital Workplace Intranet and Extranet in March 2014 that replaced it's predecessor PBS Connect (2011). The MyPBS Intranet receive a systemwide update with business social tools. Since that significant update, the PBS Technology & Operations Modernization Initiative team manage and updates its applications in an iterative; Lean UX approach align with the organization's strategy with a lightweight design process of building, measuring and learning.

Opportunity

For most organizations, the answer is to deploy an intelligent, unified search-driven architecture. PBS consolidated, and contextualize information simplifying navigation, streamlining the homepage and a search box focus for its users.

  • My Task

    We analyzed the data about how the users use the homepage. We discuss the findings, and in collaboration, I built the new User Interface navigation and new search component, tested and made several design updates to improve the content findability on the password-protected intranet webpage.

    • PBS login page
    • PBS select a site landing page
    • PBS New Hompage configuuration Spring 2018_1
    • PBS New Hompage configuuration Spring 2018_2
    • PBS New Hompage configuuration Spring 2018_3
    • Intranet Sample patterns Spring 2018
  • Concept

    The solution for PBS has been to simplify the intranet homepage based on their extensive data. The team identified three primary uses of the website to stay informed, connected and help people get what they need faster than ever with a front and centered search box and simplified interface.

    • Services

      - Visual Design
      - Prototyping
      - Usability Testing

    • Deliverables

      - Wireframe
      - Prototype
      - Branded UI Kit
      - User Flow

Impact

The solution for PBS has been to simplify the intranet homepage based on their extensive data. The team identified three primary uses of the website to stay informed, connected and help people get what they need faster than ever with a front and centered search box and simplified interface.