• Seamless Search & Navigation.

    The Public Broadcasting Service (PBS) is a non-profit organization and government-funded educational television programming distributor to local affiliate public television stations in the United States.

    PBS Intranet / Extranet fosters peer-to-peer collaboration and productivity were PBS, and its member stations go to collaborate and communicate.

  • iPad dashboard
    • PBS login page
    • PBS select a site landing page
    • PBS New Hompage configuration Spring 2018_1
    • PBS New Hompage configuration Spring 2018_2
    • PBS New Hompage configuration Spring 2018_3
  • Problem

    Business Technology

    Support for the existing PBS Connect platform for Intranet/Extranet was ending. We need to move and replace/rebuild onto a platform that would be supported and would be easier to work with APIs from affiliate stations and programming partners.

    app

    Research Analysis

    Analyze user research to identify strategic opportunities and simpler implementation.

  • Solution

    How we work

    ▪ Conduct research of the System and Users
    ▪ Analyze the research
    ▪ Propose possible design solutions for roadmap planning

    app

    Product Benchmarks

    Analyze user research to identify and prioritize common pain points patterns Program Specialists go through before, during, and after using the system.

    • Intranet Sample patterns Spring 2018

Impact

The solution for PBS has been to simplify the intranet homepage based on their extensive data. The team identified three primary uses of the website to stay informed and connected and help people get what they need faster than ever with a front and-centered search box and simplified interface.

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